I prepared myself that when my subscription would expire now that I at least make a decision to continue or to jump ship and try something out. I still kept recommending PIA all the way through 2022, but I started having doubts late last year and started reading about alternatives. It's simply not as good of a product as it was 5 - 10 years ago. I'm leaving not because I hate this company or I have some vendetta against them. Sadly, a lot of good software out there is in such a condition where companies just don't have resources to develop them-Firefox is a good example. I hate how the apologists keep telling us you don't need weekly app updates but it's very clear they are hardly implementing any fixes. I suspect when the economy started slowing down in 2022, Kape started cutting resources or diverted them away from developing PIA. Like I said, if others are so bad, I can always run right back to the arms of PIA, but so far I'm not seeing a compelling reason to return. That was enough to keep renewing, but it's dropped to a point where I think I ought to check out the other offerings to confirm if PIA is worth keeping. Maybe not the best, but good enough for me. ![]() I knew for the past 10 years that what I was using was a decent service. That's great and all but it also means that most people don't actually test drive like 3 or 4 VPN services before picking the best. I think the loyalty factor exists because so many people buy multi year deals. Technically I could probably figure it all out as an engineer, but you know what? I got enough going on in my life like most people where I just want my VPN to one click and go like every other service out there and worry about other things.Īgain, I've been generally happy with the service that PIA has provided, but I really think that given the competition can offer something similar, I'm not bound by loyalty to stick with PIA or anything. If you're fine with using the OVPN app or doing more high level tech stuff that some of us don't want to bother with, then that's great. My partner has Nord, a good tech relative of mine has Mullvad, and now I have Surfshark. To simply provide fast servers isn't hard. The reality is 98% of users (making a stat up but sure it's not too far up) rely on the app for the service. If money weren't an object I'd go for ProtonVPN given their company's values, but they're really just too pricey with only minor improvements to justify switching over. I've decided to give Surfshark a run and see how that goes. Given the downward trajectory of PIA, I feel it can't be that bad to explore other options. Personally I'm not completely against mind paying for PIA for another renewal, but there are other options out there worth trying. I hardly use it, but I can't help notice there's a complaint every other day. Split tunneling is half broken still after so many years. This community used to get a lot more support activity and it seems dead now.īrowser extension is a joke and has always been a joke. Wireguard on MacOS is still Beta and Mac in general is an afterthought (Edit: I mean M1 Native) Even Apple pushes out updates on a frequent basis to address CVEs. New vulnerabilities in protocols are revealed all the time which is why you have monthly security patches on Android, Windows, etc. ![]() I know many apologists here tell me if it ain't broke, don't fix it, but software is a moving train. ![]() I contacted them on the first day of my membership (mistyped my email), as well as more recently to get old receipts pulled upĪpp and development seems to have seized up. So why pay triple or more for Express?ĭespite what people say for support, they've been great and fast. Everytime the CCP cracked down on VPNs where we'd lose access for a few days, PIA and Express would BOTH be down, and if you spent enough time trying to find servers, you could get both to work. I even paid for 1 year of Express just to prove out the comparison and PIA worked. Works in China: Despite everyone telling me to pay $9/month for Express and that's the best VPN out there, PIA worked just fine. Many other high quality VPNs cost significantly more. I was able to get 300-400 mbps consistently wired inĭirt cheap price. I've been a loyal customer for 10 years for PIA, but my subscription is up and I've decided to move on.
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